FAQs

(844) 916-2626

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General FAQS

We are one call or email away! You can request an estimate for commercial cleaning or residential cleaning services here or call us at (844) 916-2626.

Can I get an estimate over the phone?

Unfortunately, we cannot guarantee an accurate estimate over the phone. However, we are happy to schedule a free estimate at your convenience. Please call us at (844) 916-2626. You can also fill out our simple online request form here.

Do I have to sign a long-term contract?

No. We offer flexible one-time services, periodic cleanings and/or regular, ongoing maintenance services. The choice is yours!

Do you have a cancellation policy?

We strive to maintain long-term relationships, but we understand there may be certain circumstances where that is not possible. In that case, a customer may elect to cancel their contract with 30 days written notice for any cause and without penalty.

Residential Cleaning FAQs

Why should I choose VIP Cleaning Services?

VIP Cleaning Services is dedicated to providing you with the finest cleaning services in Orange County. We go to great lengths to hire the right people for the job. We never use independent subcontractors or vendors and we hold each of our employees accountable to the highest standards. All cleaners have been thoroughly trained in our state-of-the-art training facility on the latest house cleaning techniques. We’re proud of our staff and what they do, and it shows in the way we clean your home.

Are your services guaranteed?

We are not satisfied until you’re happy so we offer a 100 percent satisfaction guarantee. If something was missed, please notify us within 24 hours and we will send the team back at our expense to correct the issue. Our dedication to customer service and our desire to please ensures consistent, high quality cleaning.

Do you provide references?

Yes. All you need to do is ask, and we’ll supply one or more of our clients in your Orange County residential area who can confirm our commitment to quality.

Can I trust your cleaning team?

If we would not trust someone to clean our own home, we will not send them to clean yours. We only send uniformed, trustworthy and dependable employees to your door.

Is VIP Cleaning Sevices licensed?

California State does not license cleaning companies. However, we are bonded, insured and carry workers’ compensation insurance.

Are your employees bonded and insured?

VIP Cleaning Services employees are bonded for your protection. This type of insurance protects and compensates you if one of our staff members is guilty of theft. We carry liability insurance that protects you and covers damages to your home that are caused by our employees.

How do you determine your rates?

We periodically review local industry rates to ensure competitive pricing. We guarantee you will receive the highest value from our cleaning services.

Our fees are based on the actual time it takes to clean your home in half-hour increments with a one-hour minimum. Our cleaning crews consist of three people per hour.

We have two primary ways of billing: by the job and by the hour. VIP Cleaning Services’ residential cleaning estimates are based on square footage, the number of bedrooms and bathrooms, occupants, pets, etc.

Our rates, our guarantee and our dedication to you are always the same, whether you book us for a one-time cleaning or sign-up for recurring services.

Do you offer cleaning specials, discounts or coupons?

Yes, we do. Contact us so we can send you different offers throughout the year.

Do you bring cleaning supplies and equipment?

Yes, we arrive with all cleaning supplies and equipment necessary to make your home sparkle. We even bring our own freshly laundered micro-fiber and soft cotton towels. You will be happy to know that almost all of our products are eco-friendly and either unscented or low-scented. If you would like us to use your own cleaning equipment or any special cleaning supplies, just let us know. We would be happy to do so.

Will you send the same team each time?

Yes, on a scheduled basis (weekly or bi-weekly) you will have a set crew perform the cleaning. This will give you the chance to become comfortable and acquainted with your team.

Do I need to be home when you clean?

No. In fact, many clients prefer to give us a key so we can clean while they are away. All customer keys are given a code designation and secured when not in use. If you wish to hide a key on your premises, call the office with the location so we can notify the team prior to their arrival.

COMMERCIAL CLEANING FAQS

What is the difference between VIP Cleaning Services and other commercial cleaning services?

• We are an industry leader with more than 25 years of experience in professional commercial and residential cleaning.
• We provide customized high-quality services for all business types and sizes.
• We offer competitive pricing and free estimates.
• We have quality trained, supervised and uniformed employees.
• We only hire staff who we believe will adhere to our high standards and fit our brand.
• We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency services.

Learn more about our commercial cleaning services HERE.

Does VIP Cleaning Services provide services other than general cleaning?

Yes, we offer a wide range of specialty commercial cleaning services, including but not limited to:

• Light bulb replacement
• Recycling
• Day or night porter services
• Upholstery cleaning
• Hard surface floor care
• Carpet care
• Pre- and post-construction cleanups
• Orange County residential cleaning services

Does VIP Cleaning Services have proper insurance?

Absolutely. We are fully insured and bonded.

We carry:

• General liability insurance
• Liability umbrella policy
• Worker’s compensation insurance
• Auto insurance
• Janitorial bond insurance for breakage or proven theft

What types of properties do you specialize in?

We provide professional cleaning services to a variety of commercial and residential properties such as retail, financial, healthcare, education, energy/utility and specialty industries.

Does someone need to be at the location when we clean?

No. We can clean before or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs.

How do I know the cleaning crew is spending the time I have contracted them for?

Our fully integrated Employee/Caller Location Verification System that allows us to monitor our staff and hold everyone accountable. The automated program enables us to:

See and receive alerts when our employees enter and exit the designated location.
Keep track of every minute our staff members are spending at each location.
Be proactive in making sure the appropriate number of employees is set to every location.
Know when an employee doesn’t call in for work within 15 minutes of the expected start time.

How can we identify VIP Cleaning Services professional staff when they are in our facility?

We fully understand the importance of knowing who’s who in your building. Every one of our employees is required to wear a uniform and carry identification.

Check our services below!

Our Services

House Cleaning

If housework isn't your cup of tea and you need house cleaning services to help maintain the cleanliness of your house, VIP Cleaning Services can be the perfect solution for busy house owners in Orange County who are looking for some relief from household chores.

Office & Commercial Cleaning

VIP Cleaning Services has provided quality office cleaning services for over 15 years, keeping the residents of Orange County well taken care of. We have dedicated ourselves to being on top of our game.

Airbnb & Vacation Rental Cleaning

VIP Cleaning Services, vacation home cleaning services in Orange County, CA is here to help vacation homeowners with vacation rental cleaning challenges. We offer vacation house cleaning and vacation home deep clean services at affordable rates.

What our customers have to say

Reviews

VIP is very professional & the attention to detail is spot on! They make my home shine like new!! There is nothing better than spending your weekends enjoying your clean home. I recommend VIP to all my family & friends for their home or office needs.

Clifford B.

They did such a good job! I highly recommend their services if you want a spanking clean house. They were responsive and accommodating to all my requests and demands. Once again, I highly recommend them!

Philemon H.

We hired them for move-in cleaning. I requested quotes via yelp from 7 different cleaning services in our area. Of those that even bothered responding, this business was the most competitively priced and could get the job done ASAP. They also have good yelp reviews, a website, and the ability to pay with a credit card. All of that was comforting to me. The appliances at our house were pretty gross when we bought them. We requested deep cleaning of the kitchen and bathrooms, along with sweeping/vacuuming of the common areas. They did a great job!

Spencer S.

I messaged Ilsy and she responded promptly gave me a quote, they would be able to clean my apartment, they really took the time to clean the places we had neglected, blinds, behind furniture and pictures, they have cleaned my house gorgeously. They supply their own cleaning supplies and are always very friendly, Very professional clean! Great services! Eco-friendly product. I would highly recommend and definitely be using it every two weeks!!!! Thank you for eve

Cesi V.

I've had VIP clean my house several times. They always show up on time and do a great job. I love the ability to go online and choose a day and time that works with my schedule. The last time we had to get our house cleaned on short notice before a party, and Ilsy was able to send a team of two the very next day! I never really think my house is that dirty when I call them, but while they're cleaning I always see all the dust bunnies they find under the furniture. VIP Cleaning is my go-to cleaning company and I highly recommend them!