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Help & FAQs

Getting Started

Do you service my area?

VIP Cleaning Services, provides services in all of Orange County and some cities in Los Angeles County. Please send us an email or call us to double check if we will come out to your area.

What is included in a standard cleaning?

Our standard cleaning includes the following:

Bedroom, Living Room & Common Areas:
*Dust all accessible surfaces
*Wipe down all mirrors and glass fixtures
*Clean all floor surfaces
*Take out garbage and recycling

Bathrooms:
*Wash and sanitize the toilet, shower, tub and sink
*Dust all accessible surfaces
*Wipe down all mirrors and glass fixtures
*Clean all floor surfaces
*Take out garbage and recycling

Kitchen:
*Dust all accessible surfaces
*Wipe down exterior of stove, ave and fridge
*Clean all floor surfaces
*Take out garbage and recycling
*Clean inside Microwave

How much will it cost?

We operate on a flat rate pricing system, based on the number of bedrooms in your home. Prices will also vary depending on any extras you add to your cleaning. We reserve the right to refuse the job or re-quote if the house is extremely dirty, messy, or looks like it could be on an episode of Hoarders! But be assured that we will not bill for any additional cost without your prior approval.

Do you bring your own cleaning supplies, products and equipment?

Yes, we will bring our own eco-friends cleaning supplies, products and equipment needed to complete our services.

Can I request special tasks or extras?

Yes, you can request special tasks and or extra services. There will be an additional cost dependent on the scope of work needed to complete these special tasks and or extra services. The additional cost will be given to you, once we do the walkthrough at time of arrival to determine the entirety of the scope of work.

Manage Your Account

How do I book my first appointment?

You can book your first appointment online or by telephone. We are here to help!

Trust & Safety

What happens if something goes wrong during my appointment?

We will always notify you immediately if something were to occur while our cleaners are in your home.

Do the cleaning professionals go through a background check?

Yes, our cleaners go through a background check.

What is your 100% satisfaction guarantee policy?

When our cleaners are done, if you happen to be home, we will do a walk-through with you to ensure you are completely satisfied. If you are not home when our cleaners are done, and are not satisfied with your cleaning within 24 hours, please let us know, and we will come and re-clean the areas you were unsatisfied with.

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